FAQs

Q: How can I reach you?

You can easily reach us through our contact form , and our support team will get back to you within 24 hours. We’re available to assist you from Monday to Friday , so feel free to send us your questions anytime, and we’ll respond as quickly as possible!

How can I track my order?

Please go to the Track Your Order page and fill in your information to track your parcel.

What if I don't like what I received?

We guarantee a 30-day return policy if you're not satisfied, even if the product is used.

How long will it take to get my orders?

It depends on where you are. Orders usually take from 8-10 business days.

How can I reach you?

You can easily reach us through our contact form, and our support team will get back to you within 24 hours. We’re available to assist you from Monday to Friday, so feel free to send us your questions anytime, and we’ll respond as quickly as possible!

Our customer support is available Monday to Friday: 9am-6:30pm (CET).Average answer time: 24h