Returns & Exchanges

We want you to love your Naya purchase! If something isn’t quite right, here’s how you can return or exchange your item:

1. 30-Day Return Policy
   You can return or exchange eligible items within 30 days of delivery. Items must be unworn, undamaged, and with original tags attached.
2. How to Start a Return
   Simply fill out the form below with your order details. We’ll guide you through the process step-by-step.
3. Refunds
   Refunds will be processed to your original payment method once we’ve received the returned item. Processing can take up to 5-7 business days.
4. Free Returns
   Returns are free for orders over 50€. For smaller orders, a small return shipping fee may apply.

If you have any questions, feel free to reach out to our customer support team through our contact form. We’re here to help!